helloassist · AI-led custom software

We build the custom software your team would build — if they had a team for it.

Dashboards, internal tools, customer-facing apps, and AI features inside the products you already run. Tailored to how your business actually works — owned by you, end to end.

Start a free discovery sprint →See what we build
app.helloassist.co/intelligences/support-routing
Intelligences/Support routing agentLIVE
30d7d24h· updated 14s ago
Workspace
Routing agent
Quote drafter
Lead scorer
Inbox triage
Connected
HubSpot CRM
Postgres · prod
Slack · #ops
Resolution speed
11×
▲ 2.4× vs prior
Auto-resolved
94%
▲ 6.1pt
Hours saved / wk
142h
▲ 38h
CSAT
4.9/5
▲ 0.3
Tickets handled · last 30 days
InboundAuto-resolved
Active conversation #4821
● RESOLVING
JORDAN M. · 14:02
Hey — order #4821 says “delivered” but I never got it. I'm leaving for a trip Friday and really need it before then.
COBALT CX · 14:02 · v0.4
Found it — carrier scan shows the package was left at unit 4B, your unit is 4D. I've started a replacement on free overnight, refunded shipping, and emailed the buyer.
replacement createdshipping refundedbuyer notified
QUEUE14 OPEN
— What we build

Four shapes of custom software.

Every engagement is bespoke — but the work usually lands in one of these shapes. Pick the one closest to your problem; we'll shape the rest in discovery.

app.yourcompany.co
Shape 01

Data dashboards & analytics

Operator dashboards built on your warehouse — the one number leadership trusts, plus the drilldowns that explain it. Real-time, role-aware, AI-summarised.

  • Single-source-of-truth dashboards on your warehouse
  • AI-written exec summaries that explain what changed
  • Drilldowns down to the row — no spreadsheet exports
  • Alerts & anomaly detection wired into Slack / email
Request a quote →
Where's order #4821? It says delivered but the customer didn't get it.
COBALT CX · v0.4
Carrier marked delivered Tuesday at 2:41pm. Photo shows wrong address (neighboring unit). I've started a replacement and DM'd the buyer with ETA. ✓
Shape 02

Internal tools & admin panels

The workbench your team opens every morning. CRMs, account workbenches, approval queues, ops control rooms — fitted to your data, your roles, your real workflow.

  • Account & deal workbenches with AI-drafted next steps
  • Approval queues, audit trails, role-based access
  • Bulk-edit, saved views, and one-click playbooks
  • Built on your warehouse — not a parallel database
Request a quote →
Account portal
Hi Priya — here's where things stand.
Quotes open
3
Invoices due
$12.4k
Documents
47
View all activity →
Shape 03

Customer-facing web apps

The product, portal, or self-serve experience your customers actually use. Designed end-to-end, branded, scalable, and shipped to production.

  • Customer portals (orders, quotes, documents, billing)
  • Configurators, calculators, self-serve onboarding
  • White-label tenants, SSO, role-based access
  • Auth, payments, infra — all wired up, not just designed
Request a quote →
Reply to ticket #2891● AI DRAFT
Hi Marcus — thanks for flagging this. I've checked your last 3 invoices and refunded the duplicate from June 14 ($248.00). You'll see it in 3–5 business days. Let me know if anything else looks off.
Approve & sendEditRegenerate
Shape 04

AI features inside existing products

You already have a product. We add the smart parts — retrieval, agents, drafting, scoring, summarisation — without rebuilding what works.

  • RAG over your docs, tickets, contracts, or catalog
  • Drafting & suggestion features inside your UI
  • Scoring, classification, and routing inside workflows
  • Eval harness + monitoring — you'll know when it drifts
Request a quote →
brand.co
brand
Shape 05 · Featured

Custom websites, secured and built to last

The marketing site, the storefront, the app's public surface — designed in-house, engineered properly, and shipped on a backend you'd actually trust. We treat security and architecture as part of the build, not an afterthought.

  • Bespoke design — no template, no page-builder bloat
  • Edge-rendered Next.js · sub-1.5s LCP at p75
  • Hardened headers · CSP, HSTS, SRI, TLS 1.3
  • WAF, bot-fight, per-route rate-limit, MFA admin
  • Postgres with row-level security & PITR backups
  • Observability — Sentry, traces, 6 uptime probes
  • Pen-test & OWASP Top-10 audit before launch
  • Quarterly re-audit, dependency patch PRs auto-opened
Request a quote →
— A taste of the work

Things we've built, or could build for you.

A growing gallery of custom interfaces, intelligences, and operator tooling — every piece deployed in production.

— How we work

Discover → Build → Ship → Iterate.

Process is the differentiator. Every engagement runs the same four phases — sized to your scope, not ours.

01 / DISCOVERY

One-hour operator interview

We sit with the team that'll use the thing. We don't talk to leadership about the problem; we talk to operators about the workflow.

~3 days
02 / SHAPE

A scoped Shape Doc

Inspired by Basecamp's Shape Up. We hand back a 4-page doc: the problem, the appetite, the rabbit holes, the no-gos.

3–5 days
03 / BUILD

Ship in 10-day cycles

Working software at the end of every cycle, not at the end of the project. You see and use what we ship as we ship it.

2–6 cycles
04 / HANDOFF

You own everything

Code, agent weights, dashboards, training data, runbooks. We optionally stay on for tuning, or hand the keys cleanly.

Ongoing
— Why helloassist

Built like operators, not like an agency.

The tradeoff between hiring an agency, building it yourself, or buying off-the-shelf SaaS — and where we sit.

Agency
DIY / In-house
helloassist
Time to first working version
Up to a year
Up to 2 years
3 months
You own the code & data
Sometimes
Yes
Always
Operator-led, not engineer-led
Rarely
If you're lucky
By design
AI baked in (not bolted on)
Sometimes
Depends
Default
Knows the plumbing of your real stack
No
Maybe
Deeply
Pricing
Retainer + scope creep
Salary + equity
Fixed-scope cycles
— From the operator's notebook
“The best operators don't ask what should we build? They ask what's the smallest thing we can ship Tuesday that proves we should build more?
helloassist · Field notesFrom an operator interview, 2026
— Start a free discovery sprint

Got a thing you wish already existed?

Tell us about it in 4 sentences. We'll run a free discovery sprint to scope the shape, the risks, and a price band — no obligation.

Open the contact form →Email hello@helloassist.co